Providing an enterprise-grade redirect surface has always been the goal. This page lists the platform components, capacity targets, and operational commitments customers have told us they need to evaluate URL shortener vendors.
Shorten.REST is operated by Api Lads Inc., a small focused team. The marketing site is a static Astro build; the dashboard, API, and redirect tier are independently deployed.
The redirect tier and management API both run on AWS multi-AZ. Billing is processed via Chargebee with Stripe as the payment processor — payment instruments never touch our servers.
We have not yet pursued a third-party SOC 2 or ISO 27001 audit. Our intent is to pursue formal attestation as the customer base scales; in the meantime our infrastructure choices already align with the controls those programs require.
The redirect tier captures technical click metadata only. The platform is designed not to require end-user PII to operate.
The redirect tier does not require user identifiers to operate. Click events captured are technical (referrer, user-agent, country) — not personal.
Card details are tokenized by Stripe via Chargebee. We never see, store, or transmit raw card numbers or CVCs.
Destinations and aliases you create remain editable for the lifetime of your account. You can repoint or delete a link at any time.
Send us your vendor questionnaire. We answer infrastructure, privacy and operational questions directly — no NDA dance required for the standard ones.