Knowledge base
Setup guides, integration walkthroughs, billing answers and API troubleshooting — written by the team that runs the platform.
Open knowledge base Support
Self-serve help, then a human.
Most questions have an answer in the knowledge base or in the API documentation. If you need a human, they reply — usually the same business day.
How to get help.
Pick the channel that matches the question.
API documentation
OpenAPI reference for every endpoint, with examples in cURL and the primary HTTP libraries.
Read API docsStatus page
Live availability with RSS-subscribable incident notifications.
View statusEmail support
support@shorten.rest reaches the team that operates the platform. Expect a same-day response on business days.
Email supportPopular articles.
A handful of the articles new customers read first.
How do I setup a custom domain? Custom Domains What are the rate limits on Shorten.REST API? API & Technical Where to Find Your API Key on Your Shorten.REST App Dashboard API & Technical What is Shorten.REST? Getting Started How to Create Links with Shorten.REST Getting Started How do I increase my Shorten.REST API limits? API & Technical
Sales question?
Talk to the team that built it.
Custom plans, vendor questionnaires, NGO/academic discounts, procurement paperwork — same email.