Shorten.REST Service Level Agreement

Last Updated: May 08, 2020

This Shorten.REST Service Level Agreement (this “SLA”) is a policy governing the use of the Included Services (listed below) and applies separately to each account using the Included Services. In the event of a conflict between the terms of this SLA and the terms of the Shorten.REST Terms & Conditions or other agreement with us governing your use of our Services (the “Agreement”), the terms and conditions of this SLA apply, but only to the extent of such conflict. Capitalized terms used herein but not defined herein shall have the meanings set forth in the Agreement.

Included Services

General Service Commitment
Api Lads will use commercially reasonable efforts to make the Included Services each available for each Shorten.REST service with a Monthly Uptime Percentage of at least 99.99%, in each case during any monthly billing cycle.

Issues types

Issue Type Conditions
Critical  Majority of the clients aren’t able to use some 
One client is not able to create aliases
Majority of the  end clients aren’t able to use majority of the generated  links
And there is no work around
Medium Few clients aren’t able to use some of the API functionality  
Some end clients aren’t able to use some of the generated links
And there is no work around
Minor Few clients aren’t able to use some of the API  functionality  
Few end clients aren’t able to use some of the generated links
And there is no work around

Reaction times

Issue Type Reaction Time
Critical 4 hours
Medium 24 hours
Minor 48 hours

Service Response Times